1. Introduction

Welcome to www.divinecart.in and the Divinecart Website.
This Platform is owned and operated by Divinecart Private Limited (“Divinecart”, “we”, “our”, “us”), located at:

Plot No. 408, Ward No. 11, Near Sanjog Garden, Sittarganj, Udham Singh Nagar, Uttarakhand, India – 262405
Email: contact@divinecart.in

Divinecart is committed to respecting and protecting the privacy of all users, buyers, sellers, partners, and visitors who access or use our Platform.

This Privacy Policy explains:

• What information we collect
• How we use, store, and share your data
• Your rights under Indian data protection laws
• What choices and controls you have

This Policy is published in accordance with:

• Section 43A of the Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and SPDI) Rules, 2011
• IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021
• Digital Personal Data Protection Act (DPDP Act), 2023

Your use of the Platform signifies that you have read, understood, and agreed to this Privacy Policy.

2. User Consent

By accessing or using Divinecart, you:

• Acknowledge that you have read this Privacy Policy
• Give your clear and express consent for Divinecart to collect, use, process, and store your information
• Agree to our Terms & Conditions

If you do not agree with this Policy, please discontinue use of the Platform immediately.

Your continued usage confirms your unconditional acceptance of this Privacy Policy and any future updates published on the Platform.

3. Information We Collect

We collect two types of information:

1. Personal Identifiable Information (PII)

This includes information that can identify you directly:

1. During Account Creation

• Full Name
• Phone Number (for OTP verification and order communication)
• Email Address
• Delivery Address
• Password / Login Credentials
• Date of Birth (optional)

2. While Placing Orders

• Billing & Shipping Address
• Payment Information (processed securely by third-party payment gateways)
• Contact Number for delivery updates
• Order details & purchase history

Note:
Divinecart never stores debit/credit card numbers. All financial transactions are handled through secure, PCI-DSS-compliant payment gateways.

3. During App Usage

• Device information
• IP Address
• Location data (approximate)
• App version, device OS, crash logs
• Microphone/Camera access only when you grant permission for features like voice search, product support calls, or QR scanning

We do not collect audio or video without your explicit permission at the time of usage.

1. Non-Personal Information

This includes information that cannot identify you individually:

• Browser type
• Pages visited
• Time spent on the Platform
• Cookies
• Traffic source
• Aggregated analytics

This data helps us improve performance, user experience, and site functionality.

4. Purpose of Data Collection

We collect information only for legitimate and clear business purposes, including:

• Creating and managing your Divinecart account
• Processing and fulfilling orders
• Sending order updates, delivery details & support communication
• Product recommendations and personalization
• Improving app/website performance
• Detecting fraud or unauthorised activity
• Customer support and grievance resolution
• Compliance with legal requirements

We do not sell, rent, or trade your personal data.

5. Voice, Microphone & Camera Permissions

Divinecart may request microphone/camera permissions for features like:

• Voice search
• Uploading product images
• QR/barcode scan

These permissions:

• Are optional
• Are used only when you initiate the feature
• Do not record or store any data without your action

All audio/images uploaded by you are stored securely and deleted when no longer required.

6. Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences
• Maintain your login sessions
• Show relevant products
• Improve navigation

You can disable cookies anytime in your browser settings, but some features may not function properly.

7. How We Share Your Information

We share information only when necessary and only with:

1. Delivery Partners

To deliver your products safely and on time.

2. Payment Gateways

To process online transactions securely.

3. Service Providers

For analytics, customer support, and platform improvement.

4. Legal Authorities

When required by law, government request, or court order.

We NEVER:

❌ Sell your data
❌ Share your phone number without your consent
❌ Allow third parties to use your data for marketing without your permission

8. Data Storage & Retention

Your data is stored securely on encrypted servers.

We retain data only as long as:

• Your account is active
• Required to fulfil an order or provide services
• Required by law (tax, audit, regulatory compliance)

You may request deletion of your account anytime.

9. Your Rights Under DPDP Act, 2023

You have the right to:

• Access your personal data
• Correct inaccurate or outdated information
• Request deletion of your data
• Withdraw consent
• Know which third parties your data is shared with
• Raise a complaint

All requests can be made via:

📧 contact@divinecart.in

10. Children’s Privacy

Divinecart does not knowingly collect data from children below 13 years.

If you believe a minor has provided information, please email us immediately for correction/removal.

11. Security Measures

We use multiple layers of security:

• SSL encryption
• Secure payment processing
• Limited data access
• Regular audits
• Firewalls & secure server infrastructure

However, no system can guarantee 100% security. Users must protect their OTPs, passwords, and devices.

12. Third-Party Links Disclaimer

Our Platform may contain links to third-party websites.
Divinecart is not responsible for:

• Their content
• Their privacy practices
• How they use your data

Please review third-party policies separately.

13. Dispute Resolution

This Privacy Policy is governed by the laws of India.

Any dispute relating to this Policy shall be resolved through arbitration in Uttarakhand, under the Arbitration and Conciliation Act, 1996.

The language of arbitration will be English, and courts in Udham Singh Nagar, Uttarakhand shall have exclusive jurisdiction.

14. Consent Manager

Consent Manager
Divinecart Private Limited
Email: contact@divinecart.in

15. Grievance Officer

Grievance Officer – Divinecart Private Limited
Email: contact@divinecart.in

This officer is appointed as per the Information Technology Act, 2000, for responding to complaints and issues related to:

• Data protection
• Privacy violations
• Terms of Service breaches
• User grievances