Terms and Conditions

TERMS OF SERVICE

Divinecart Private Limited (“Divinecart”, “we”, “us”, or “our”)

These Terms of Service explain how you may use our website, mobile app, and all related services (“Platform”). By visiting or using the Platform in any way, you agree to follow these Terms. If you do not agree, please stop using the Platform.

1. Important Safety Notice

Divinecart is not an emergency service. If you or someone around you is in danger, feeling suicidal, or facing a medical crisis, please contact local authorities or a helpline immediately—such as AASRA: +91-22-27546669.

Nothing on our Platform should replace professional medical, legal, mental health, or financial advice. Always speak with trained professionals for such matters.

2. Who We Are

The Platform is owned and operated by Divinecart Private Limited. Some parts of the Platform may also be accessed through third-party websites or applications.

Email: contact@divinecart.in

Registered Address: Plot No. 408, Ward No. 11, Near Sanjog Garden, Sittarganj, Udham Singh Nagar, Sittarganj, Uttarakhand, India, 262405

3. What These Terms Cover

These Terms apply to everything you do on the Platform—browsing products, placing orders, accessing content, interacting with sellers, and using any features or services we offer.

4. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated version on the Platform. Your continued use means you accept the updated Terms.

5. Who Can Use Divinecart

By using the Platform, you confirm that:

You are at least 18 years old.
You are legally allowed to enter into a contract under Indian law.
All information you provide to us is accurate and kept up-to-date.
You will keep your login details private.

We may suspend or close your account if we find false information, misuse, or violation of these Terms.

6. Creating and Managing Your Account

Some features require you to register. You can sign up using your mobile number (OTP), email, or supported social login.

You are responsible for all activity on your account. If you suspect someone else is using your account, please notify us immediately.

7. What We Offer

Divinecart is a marketplace focused on Hindu religious and devotional products. Our services may include:

Browsing and purchasing spiritual products
Learning about rituals and product usage
Connecting with approved sellers
Tracking orders and receiving support

Some content is free to view, while products and certain services are paid.

8. Working with Third‑Party Sellers

Many items on Divinecart may be sold by independent sellers. In such cases:

Sellers are fully responsible for the accuracy of the products they list.
Divinecart does not guarantee or control their advice, promises, or actions.
Any issues involving a seller’s product should be raised with the seller, though we will help mediate where possible.

We may remove sellers who violate our policies.

9. First‑Time Offers

If we provide a free first‑time experience (e.g., a trial, promo, or discount), it will be limited to one unique user per mobile number/device. Exact terms will be shown when the offer is displayed.

10. Content Rules

You must not upload or share:

Abusive, hateful, violent, sexual, or illegal content
Anything that may harm children or violate child safety laws
Content that encourages discrimination, hate, or violence
Files that contain viruses or harmful code
Content that infringes copyrights, trademarks, or proprietary rights

We may remove such content and take further action, including account suspension.

11. Activities That Are Not Allowed

Please do not:

Hack, scrape, or reverse-engineer any part of the Platform
Create multiple accounts to misuse offers
Send spam or fraudulent messages
Pretend to be someone else
Attempt to unlawfully access any part of the Platform

12. Orders, Cancellations & Refunds

Order Processing: We begin processing your order as soon as payment is confirmed.

Cancellations: Cancellation may be allowed only if the order has not been shipped or processed by the seller.

Refunds: Refunds may be issued in specific cases such as:

Damaged products received
Wrong items sent
Order not delivered

Refunds may include deductions such as:

Payment gateway charges
Shipping fees
Any other applicable costs

Refund timelines depend on your bank or payment provider.

Digital or Customized Services: Once delivered, refunds may not be possible.

Duplicate Payments: If payment is processed more than once due to a technical issue, we will refund the extra amount.

13. Calls & Communication

By using the Platform, you agree to receive calls, SMS, WhatsApp messages, emails, and notifications from Divinecart or its partners, even if your number is registered with DND.

14. Payment Terms

Repeated refusal of COD orders may result in COD being disabled for your account.
You confirm that the payment method you use is yours or that you are authorised to use it.
Payment gateway failures are beyond our control.

15. Automated Suggestions & Tools

Any automated recommendations or system-generated suggestions are for informational purposes only. These are not expert or professional advice.

16. Limitation of Liability

To the fullest extent permitted by law:

Divinecart is not responsible for indirect or incidental losses.
All services are provided on an “as is” basis.
We do not guarantee uninterrupted access to the Platform.
Our total liability will never exceed the amount you paid for the specific transaction, or ₹1,00,000—whichever is lower.
We are not responsible for delays caused by events beyond our control.

17. Your Responsibility to Us (Indemnity)

If your actions cause losses to Divinecart, you agree to compensate us. This includes violations of these Terms or infringement of someone’s rights.

18. Ownership of Content

Everything on the Platform—designs, text, graphics, logos, software—is owned by Divinecart or its licensors.

You may not copy or reuse our content without permission.

By posting content on the Platform, you grant us permission to use it (for example, in listings, promotions, or service improvements).

19. How We Send Notices

We will contact you at the email address or phone number linked to your account.

To contact us, use:

Email: contact@divinecart.in
Phone: 94994 73773

20. Reporting Issues

If you see illegal, abusive, harmful, or unsafe content, please report it immediately to: contact@divinecart.in.

We take such reports seriously.

21. Ending or Suspending Your Access

We reserve the right to disable or terminate your account if you:

Break these Terms
Engage in fraud or harmful behaviour
Abuse promotions or misuse the Platform

22. External Links

Our Platform may contain links to external websites. We are not responsible for their content, policies, or actions.

23. If Something in These Terms Is Invalid

If a court says a part of these Terms is invalid, the rest will still apply. Not enforcing a part of the Terms does not mean we waive our rights.

24. Governing Law & Disputes

These Terms are governed by the laws of India.

Any disputes will be resolved through arbitration in New Delhi, under the Arbitration and Conciliation Act, 1996. Proceedings will be in English.

Either party may approach New Delhi courts for urgent interim relief before arbitration is completed.

25. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, form the complete agreement between you and Divinecart regarding your use of the Platform.